Remote Customer Care Specialist – Inbound Support and Upsell

Remote; San Francisco (CA); Remote; USD 21,000 - 28,000; Full time

Job summary

Five Star Solutions is seeking people who enjoy helping others to answer customer calls about goods and services with a professional attitude. This BYOD work-at-home role focuses on debit card incentives, orders, and balances for clients.

Eligible candidates must have 3-6 months customer service or call center experience, basic computer skills, and strong communication. You must be 18+ and able to pass a background check; remote work requires reliable internet and dedicated workspace.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone skills

Verbal communication

Active listening

Independent worker

Quick learner

Tools

Laptop required

High-speed internet

Dedicated workspace

Job description

Five Star Solutions is seeking people who enjoy helping others to answer customer calls about goods and services with a professional attitude. This BYOD work-at-home role focuses on debit card incentives, orders, and balances for clients.

Eligible candidates must have 3-6 months customer service or call center experience, basic computer skills, and strong communication. You must be 18+ and able to pass a background check; remote work requires reliable internet and dedicated workspace.