Remote Customer Support Specialist

Five Star Solutions; Cleveland (OH); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking motivated individuals to handle inbound calls from customers about goods and services, delivering high-quality, professional service with a helpful attitude. This BYOD, work-from-home role supports clients with debit card incentives, orders, and balances across multiple states.

The position requires reliable internet, dedicated workspace, and adherence to scripts. Hours include 8:00am–10:00pm EST, Mon–Fri with every other weekend; starts with paid training.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.
• BYOD and remote work setup requirements apply.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Phone skills

Active listening

Verbal communication

Basic computer skills

Independent

Age 18+

Job description

Five Star Solutions is seeking motivated individuals to handle inbound calls from customers about goods and services, delivering high-quality, professional service with a helpful attitude. This BYOD, work-from-home role supports clients with debit card incentives, orders, and balances across multiple states.

The position requires reliable internet, dedicated workspace, and adherence to scripts. Hours include 8:00am–10:00pm EST, Mon–Fri with every other weekend; starts with paid training.