Remote Customer Support Specialist – Inbound Calls

Five Star Solutions; Ohio; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD policy

Job summary

Five Star Solutions is seeking individuals to assist customers by handling inbound calls regarding goods and services with a professional, helpful attitude. The role focuses on debit card inquiries, orders, and balances while working from home within specific US states.

This Bring Your Own Device position requires your own equipment and reliable high-speed internet, with shifts 7:00am–9:00pm CST, Mon–Fri and every other weekend. Training is paid; status can be full-time or part-time.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center experience

Verbal communication

Active listening

18+ years old

Background check

Job description

Five Star Solutions is seeking individuals to assist customers by handling inbound calls regarding goods and services with a professional, helpful attitude. The role focuses on debit card inquiries, orders, and balances while working from home within specific US states.

This Bring Your Own Device position requires your own equipment and reliable high-speed internet, with shifts 7:00am–9:00pm CST, Mon–Fri and every other weekend. Training is paid; status can be full-time or part-time.