Remote Customer Support Specialist - Inbound Calls

Five Star Solutions; Indiana; À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid training

Shift differential

Résumé du poste

Five Star Solutions is seeking friendly Customer Service Representatives to handle inbound calls from customers regarding goods and services, delivering high-quality, professional service. This BYOD, work-at-home role supports clients by answering questions on debit card incentives, orders and balances and aims to resolve issues promptly.

You must be 18+ and able to pass background checks. Equipment and dedicated work area are required with reliable internet.

Qualifications

• 3–6 months customer service or call center experience preferred
• Strong phone and verbal communication skills with active listening
• Must be 18 years of age and able to pass state and federal background checks
• Basic computer skills and ability to work independently

Responsabilités

• Manage large amounts of inbound calls in a timely manner
• Follow scripts when handling different topics
• Identify customer needs and provide solutions or alternatives
• Access company and client resources to accurately handle calls
• Seize opportunities to upsell products when they arise
• Maintain punctuality and professionalism in all interactions
• Cross-train as needed

Connaissances

Customer service

Active listening

Verbal communication

Independent work

18+ age

Background check

Description du poste

Five Star Solutions is seeking friendly Customer Service Representatives to handle inbound calls from customers regarding goods and services, delivering high-quality, professional service. This BYOD, work-at-home role supports clients by answering questions on debit card incentives, orders and balances and aims to resolve issues promptly.

You must be 18+ and able to pass background checks. Equipment and dedicated work area are required with reliable internet.