Remote Customer Support Specialist - Elevate Service

Teleperformance; United States; Remote; USD 21,000 - 26,000; Full time

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use a suite of web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication, and the ability to type 25 WPM; remote-friendly with varied shifts.

Qualifications

• High School diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Education

High School Diploma or equivalent

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use a suite of web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication, and the ability to type 25 WPM; remote-friendly with varied shifts.