Remote Customer Support Specialist

Teleperformance USA; Georgia; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment.

Responsibilities include resolving inquiries, maintaining high service standards, and protecting confidential information. The role emphasizes active listening, quick issue resolution, and potential upsell opportunities within a supportive team culture.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Windows OS

Customer service

Sales experience

Education

High School Diploma or equivalent

College degree preferred

18+ years old

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment.

Responsibilities include resolving inquiries, maintaining high service standards, and protecting confidential information. The role emphasizes active listening, quick issue resolution, and potential upsell opportunities within a supportive team culture.