Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to serve as the primary point of contact for our clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve issues, protect data, and ensure a seamless, positive customer experience.

This remote role requires a HS diploma, at least 6 months of customer service experience, and the ability to type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Familiarity with Windows-based desktop systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 WPM

Windows proficiency

Customer service

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to serve as the primary point of contact for our clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve issues, protect data, and ensure a seamless, positive customer experience.

This remote role requires a HS diploma, at least 6 months of customer service experience, and the ability to type 25 WPM.