Remote Customer Support Specialist in Fast-Paced Environment

Teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment. You will use web-based tools to resolve inquiries and ensure a seamless, positive customer experience from a remote setting.

Requirements include a High School Diploma or equivalent, at least 6 months of customer service experience, 18+ years old, typing speed of 25 WPM, and familiarity with

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.
• Typing speed of at least 25 WPM.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows OS knowledge

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment. You will use web-based tools to resolve inquiries and ensure a seamless, positive customer experience from a remote setting.

Requirements include a High School Diploma or equivalent, at least 6 months of customer service experience, 18+ years old, typing speed of 25 WPM, and familiarity with