Remote Customer Support Specialist

Teleperformance USA; Arkansas; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role is open to residents of states listed in the posting, with responsibilities including handling inquiries, active listening, and escalating issues when needed.

Qualifications

• Minimum 6 months of customer service experience.
• Typing speed of at least 25 words per minute.
• Proficient with Windows-based systems.
• Must be 18 years or older.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Upsell if required

Skills

Customer service experience

Typing 25 WPM

Windows knowledge

Flexible shifts

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Desktop computer systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role is open to residents of states listed in the posting, with responsibilities including handling inquiries, active listening, and escalating issues when needed.