Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Teleperformance in the United States seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a seamless customer experience in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and adherence to procedures. A high school diploma is required, and basic Windows skills, plus the ability to type at least 25 words per minute,

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.

Skills

Customer service

Active listening

Communication

Problem solving

Typing 25 wpm

Education

High School Diploma or equivalent

Tools

Windows

Job description

Teleperformance in the United States seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a seamless customer experience in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and adherence to procedures. A high school diploma is required, and basic Windows skills, plus the ability to type at least 25 words per minute,