Remote Customer Support Specialist

Teleperformance USA; South Carolina; Remote; USD 2,066,000 - 2,755,000; Full time

Job summary

Teleperformance USA is hiring a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role emphasizes a seamless customer experience in a high-velocity environment and may require remote work from home capabilities.

The position requires at least a high school diploma, 6 months of customer service experience, and a typing speed of 25 words per minute.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems knowledge.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries with professional excellence.
• Resolve inquiries to ensure a seamless customer experience.
• Maintain confidential information with care and accuracy.
• Aim to resolve issues on the first call through proactive communication.
• Escalate issues when needed and provide feedback for process improvement.
• Track call-related information for auditing and reporting purposes.
• Upsell when appropriate and aligned with policy.
• Deliver outstanding service in a high-velocity environment.

Skills

Communication skills

Customer service

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance USA is hiring a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role emphasizes a seamless customer experience in a high-velocity environment and may require remote work from home capabilities.

The position requires at least a high school diploma, 6 months of customer service experience, and a typing speed of 25 words per minute.