Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Career growth opportunities

Flexible shifts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. This role uses web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced environment.

Qualified candidates have a High School diploma, at least 6 months of customer service experience, strong communication and listening skills, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent required.
• At least 6 months of customer service experience.
• Strong communication and listening skills.
• Comfort with Windows-based systems.
• College degree is a plus but not required.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide excellent customer service through active listening and clear communication.
• Resolve issues efficiently using available tools to ensure a positive experience.
• Escalate complex cases when needed and document interactions for quality.

Skills

Customer service

Active listening

Communication

Problem solving

Time management

Attention to detail

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows-based systems

Typing 25 wpm

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. This role uses web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced environment.

Qualified candidates have a High School diploma, at least 6 months of customer service experience, strong communication and listening skills, and comfort with Windows-based systems.