Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 30,000 - 42,000; Full time

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced setting.

You will resolve questions using web-based tools, maintain confidential information securely, and strive to resolve issues on the first call. This role supports remote work with required home-office setup.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent service through active listening.
• Work with confidential customer information.
• Aim to resolve issues on the first call.
• Communicate clearly with customers.
• De-escalate issues calmly and professionally.
• Escalate interactions when necessary.
• Track call information for auditing and reporting.
• Upsell if required.

Skills

Customer service

Communication

Active listening

Problem solving

Organizational skills

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Typing 25 wpm

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced setting.

You will resolve questions using web-based tools, maintain confidential information securely, and strive to resolve issues on the first call. This role supports remote work with required home-office setup.