Remote Customer Support Specialist

Teleperformance USA; Nebraska; Remote; USD 34,000 - 48,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with a focus on delivering a seamless, positive customer experience. The role operates in a fast-paced environment using web-based tools to resolve inquiries efficiently.

The position emphasizes excellent service delivery, professional communication, and the ability to manage confidential information while aiming to resolve issues quickly

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing at least 25 wpm

Windows-based systems

Communication skills

Active listening

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with a focus on delivering a seamless, positive customer experience. The role operates in a fast-paced environment using web-based tools to resolve inquiries efficiently.

The position emphasizes excellent service delivery, professional communication, and the ability to manage confidential information while aiming to resolve issues quickly