Remote Customer Experience Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the frontline contact, handling inquiries with professionalism in a fast-paced environment.

You will use web-based tools to resolve issues, maintain high customer satisfaction, and support clients remotely. A passion for service delivery is essential.

Qualifications include HS diploma, 6 months CS exp, 18+, good typing, Windows familiarity; remote work with a dedicated home office.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Able to type at least 25 words per minute.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Customer service

De-escalation

Typing 25 wpm

Windows basics

Education

High School Diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the frontline contact, handling inquiries with professionalism in a fast-paced environment.

You will use web-based tools to resolve issues, maintain high customer satisfaction, and support clients remotely. A passion for service delivery is essential.

Qualifications include HS diploma, 6 months CS exp, 18+, good typing, Windows familiarity; remote work with a dedicated home office.