Remote Customer Support Specialist (Health & Billing)

WEX, Inc.; Nashville (TN); On-site; USD 40,187,000 - 54,371,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Specialist to handle inbound calls and emails regarding account maintenance, billing, and technical support. You will work across multiple WEX platforms and CRM systems to resolve issues efficiently.

The role requires a high school diploma, strong communication skills, and a willingness to work a flexible schedule including evenings or weekends. A private home workspace and reliable internet are essential for this remote position.

Qualifications

• High School Diploma or GED required.
• Proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule including weekends/holidays.
• Must pass a background check.
• Remote work requires a quiet, private home workspace and reliable high-speed internet.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Serve as a single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Navigate multiple systems simultaneously for fast resolution.
• Maintain security and compliance per company policies and HIPAA guidelines where applicable.
• Document interactions in the CRM (Salesforce) accurately.

Skills

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Technical troubleshooting

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Specialist to handle inbound calls and emails regarding account maintenance, billing, and technical support. You will work across multiple WEX platforms and CRM systems to resolve issues efficiently.

The role requires a high school diploma, strong communication skills, and a willingness to work a flexible schedule including evenings or weekends. A private home workspace and reliable internet are essential for this remote position.