Remote Customer Support Specialist – Billing & Tech Help

WEX, Inc.; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers in a fast-paced call center environment. You will handle inquiries about account maintenance, billing, and technical support via phone and email from a remote home office.

The role supports multiple WEX Health and Mobility centers, with shifts including overnight and daytime options. A background check is required, and strong communication skills are essential for success.

Qualifications

• Education: High School Diploma or GED.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must successfully pass a background check.
• Remote Work: quiet workspace with reliable internet for multi-system navigation and VoIP calling.

Responsibilities

• Answer inbound calls and emails with a professional attitude, adapting communication style to each customer.
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Navigate multiple systems simultaneously to provide the fastest resolution.
• Maintain security and HIPAA guideline compliance where applicable.
• Document all interactions in the CRM (Salesforce).

Skills

Communication skills

Phone etiquette

Multi-tasking

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers in a fast-paced call center environment. You will handle inquiries about account maintenance, billing, and technical support via phone and email from a remote home office.

The role supports multiple WEX Health and Mobility centers, with shifts including overnight and daytime options. A background check is required, and strong communication skills are essential for success.