Remote Customer Care Specialist - Billing & Tech Support

WEX, Inc.; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX, Inc. is hiring a Customer Service Specialist to serve as the primary contact for customers via phone and email. You will handle inquiries about account maintenance, billing, and technical support, across multiple WEX Health and Mobility call centers.

The role requires a high school diploma, strong computer skills, and the ability to work a flexible schedule from a private home workspace with a reliable internet connection. Training and benefits are provided.

Qualifications

• High School Diploma or GED.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Availability to work flexible shifts, including weekends/holidays.
• Must pass a background check.
• Remote work requires a private, quiet home workspace and reliable high-speed internet.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Resolve problems and serve as the single point of contact for billing, payments, and account maintenance.
• Troubleshoot and guide customers on WEX online platforms and mobile apps.
• Navigate multiple systems simultaneously to provide fast resolutions.
• Maintain compliance with security measures and HIPAA guidelines where applicable.
• Document all interactions accurately in the CRM (Salesforce).

Skills

Verbal & written communication

Phone etiquette

Multi-tasking

Collaborative teamwork

Computer literacy

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is hiring a Customer Service Specialist to serve as the primary contact for customers via phone and email. You will handle inquiries about account maintenance, billing, and technical support, across multiple WEX Health and Mobility call centers.

The role requires a high school diploma, strong computer skills, and the ability to work a flexible schedule from a private home workspace with a reliable internet connection. Training and benefits are provided.