Remote Customer Support Specialist – Billing & Tech Help

WEX, Inc.; Kentucky; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Job summary

WEX, Inc. in Kentucky is seeking a Customer Service Specialist to be the primary contact for customers across inbound calls and emails.

You will handle account maintenance, billing inquiries, and basic technical support, guiding users through WEX online platforms and mobile apps, while maintaining professionalism in a fast-paced call center environment. This role requires a High School Diploma or GED, strong computer skills with Google Suite or Microsoft Office, and the ability to work flexible

Qualifications

• High School Diploma or GED required.
• Strong computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must pass a background check.
• Remote/work-from-home requires a private, quiet workspace and reliable high-speed internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Navigate multiple systems to provide fast resolutions.
• Maintain accurate records in the CRM (Salesforce).
• Follow security policies and data privacy guidelines.

Skills

Phone etiquette

Verbal & written communication

Multi-tasking

Team collaboration

Technical aptitude with Google/Ms-Word

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. in Kentucky is seeking a Customer Service Specialist to be the primary contact for customers across inbound calls and emails.

You will handle account maintenance, billing inquiries, and basic technical support, guiding users through WEX online platforms and mobile apps, while maintaining professionalism in a fast-paced call center environment. This role requires a High School Diploma or GED, strong computer skills with Google Suite or Microsoft Office, and the ability to work flexible