Remote Customer Support Specialist - Benefits & Billing

WEX, Inc.; Rhode Island; On-site; USD 19,000 - 28,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

You'll work from home, with multiple shifts including overnight and daytime options; responsibilities include problem resolution, system navigation in CRM, and ensuring privacy and compliance. A high school diploma and strong communication skills are required.

Qualifications

• Positive, professional attitude and excellent phone etiquette.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and master new, complex systems quickly.
• Ability to collaborate effectively within a team.

Responsibilities

• Answer inbound calls and emails with a professional attitude.
• Resolve billing questions, payments, and account maintenance.
• Troubleshoot and guide customers on online platforms and apps.
• Navigate multiple systems simultaneously for fast resolutions.
• Maintain compliance with security measures and HIPAA where applicable.
• Document interactions thoroughly in the CRM.

Skills

Phone etiquette

Verbal & written communication

Multi-tasking

Fast-paced environment

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

You'll work from home, with multiple shifts including overnight and daytime options; responsibilities include problem resolution, system navigation in CRM, and ensuring privacy and compliance. A high school diploma and strong communication skills are required.