Remote Customer Support Specialist – Billing & Tech Help

WEX, Inc.; Mississippi; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to be a vital point of contact for customers in a dynamic call center environment. Your role will involve answering inquiries related to billing and account management through various channels including phone and email.

Responsibilities include engaging with customers, resolving problems, and providing technical support for WEX’s online platforms. Successful candidates will have strong communication skills, a High School Diploma or GED, and the ability to work flexible schedules.

Qualifications

• Proficiency with computer and keyboarding skills.
• Willingness to work flexible hours, including weekends and holidays.
• Must successfully pass a background check.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Provide problem-solving support for billing and account maintenance.
• Troubleshoot and guide customers on online platforms.

Skills

Strong verbal and written communication skills

Excellent phone etiquette

Ability to learn new systems quickly

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to be a vital point of contact for customers in a dynamic call center environment. Your role will involve answering inquiries related to billing and account management through various channels including phone and email.

Responsibilities include engaging with customers, resolving problems, and providing technical support for WEX’s online platforms. Successful candidates will have strong communication skills, a High School Diploma or GED, and the ability to work flexible schedules.