Remote Customer Support Specialist - Billing & Tech Help

WEX, Inc.; New Mexico; On-site; USD 22,000 - 25,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers in a fast-paced call center. You will address inbound inquiries about account maintenance, billing, and technical support via phone and email.

Responsibilities include engaging customers, resolving problems, guiding them through online platforms, and maintaining detailed CRM records. A quieter home workspace and reliable internet are required to protect privacy and data security.

Qualifications

• High School Diploma or GED required.
• Strong computer skills with Google Suite or Microsoft Office.
• Available to work flexible shifts including weekends and holidays.
• Must pass a background check.

Responsibilities

• Answer inbound calls and emails with professionalism.
• Resolve billing, account maintenance, and technical questions.
• Troubleshoot WEX online platforms and mobile apps.
• Navigate multiple systems to resolve issues quickly.
• Maintain accurate records of all interactions in the CRM.

Skills

Google Suite

Microsoft Office

Education

High School Diploma or GED

Job description

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers in a fast-paced call center. You will address inbound inquiries about account maintenance, billing, and technical support via phone and email.

Responsibilities include engaging customers, resolving problems, guiding them through online platforms, and maintaining detailed CRM records. A quieter home workspace and reliable internet are required to protect privacy and data security.