Remote Customer Support Specialist – Billing & Tech Help

WEX, Inc.; Alabama; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan

Paid time off

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

Tuition Reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Specialist to handle inbound inquiries about accounts, billing, and technical support. You will respond via phone and email in a fast-paced call center environment, with several shift options and a home-office setup.

The role emphasizes strong communication, problem solving, and the ability to use multiple systems while maintaining privacy and security. Background checks are required, and the position is remote with potential flexible scheduling.

Qualifications

• High School Diploma or GED required.
• Proficient with Google Suite or Microsoft Office.
• Willingness to work flexible shifts, including weekends.
• Must pass a background check.
• Remote work: quiet home office required.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Resolve issues across billing, account maintenance, and tech support.
• Troubleshoot and guide customers through WEX online platforms and apps.
• Navigate multiple systems simultaneously to provide fast resolutions.
• Maintain accurate records in the CRM (Salesforce) and adhere to security guidelines.

Skills

Phone etiquette

Tech-savvy learner

Verbal & written communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to handle inbound inquiries about accounts, billing, and technical support. You will respond via phone and email in a fast-paced call center environment, with several shift options and a home-office setup.

The role emphasizes strong communication, problem solving, and the ability to use multiple systems while maintaining privacy and security. Background checks are required, and the position is remote with potential flexible scheduling.