Remote Customer Service Specialist — Billing & Tech Support

WEX, Inc.; Town of Vermont (WI); On-site; USD 19,000 - 27,000; Full time

Job summary

WEX, Inc. is hiring a Customer Service Specialist to handle inbound calls and emails related to account maintenance, billing, and technical support. The role is remote from a home office, with multiple shift options to cover 24/7 operations.

Ideal candidates will have a high school diploma or GED, strong computer skills, and the ability to learn complex systems quickly while adhering to security and privacy guidelines. Background checks are required.

Qualifications

• Requires High School Diploma or GED.
• Proficiency with Google Suite or Microsoft Office.
• Strong keyboarding/typing speed.
• Flexible schedule including weekends/holidays may be required.

Responsibilities

• Answer inbound calls and respond to emails with professional communication.
• Serve as single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Navigate multiple systems simultaneously to resolve issues quickly.
• Maintain compliance with security policies and HIPAA where applicable for Health/Cobra roles.
• Document interactions accurately in Salesforce CRM.

Skills

Google Suite

Microsoft Office

Typing

Education

High School Diploma or GED

Job description

WEX, Inc. is hiring a Customer Service Specialist to handle inbound calls and emails related to account maintenance, billing, and technical support. The role is remote from a home office, with multiple shift options to cover 24/7 operations.

Ideal candidates will have a high school diploma or GED, strong computer skills, and the ability to learn complex systems quickly while adhering to security and privacy guidelines. Background checks are required.