Remote Customer Support Specialist — Billing & Tech Help

WEX, Inc.; New Orleans (LA); On-site; USD 19,000 - 27,000; Full time

Job summary

WEX, Inc. seeks a Customer Service Specialist to be the primary contact for customers in a fast-paced call center. You will answer inbound inquiries regarding account maintenance, billing, and technical support through phone and email.

You will support one of several call centers, delivering professional engagement, problem resolution, and precise documentation while adhering to privacy and security standards. This role is remote and requires a quiet workspace.

Qualifications

• High School Diploma or GED.
• Strong computer skills with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule including weekends/holidays.
• Must pass a background check.
• Remote work requires a private quiet workspace and reliable internet connection.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Resolve billing questions, payments, and account maintenance issues.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Navigate multiple systems simultaneously to provide the fastest resolution.
• Maintain accurate, detailed records of all interactions in Salesforce.
• Adhere to security measures and HIPAA guidelines where applicable.

Skills

Phone etiquette

Learn new systems

Verbal communication

Written communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. seeks a Customer Service Specialist to be the primary contact for customers in a fast-paced call center. You will answer inbound inquiries regarding account maintenance, billing, and technical support through phone and email.

You will support one of several call centers, delivering professional engagement, problem resolution, and precise documentation while adhering to privacy and security standards. This role is remote and requires a quiet workspace.