Remote Customer Support Specialist — Tech & Billing

WEX, Inc.; Nevada (IA); On-site; USD 34,000 - 37,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to serve as the main contact for customers seeking help with account maintenance, billing, and technical support via phone and email.

This remote role offers multiple shifts and centers around delivering excellent customer service while adhering to security and privacy standards. You’ll troubleshoot, guide users through WEX online platforms, and document interactions in Salesforce, with flexibility to work various shifts to support different

Qualifications

• High School Diploma or GED required.
• Proficient with Google Suite or Microsoft Office.
• Willingness to work flexible schedule, including weekends/holidays.
• Must pass background check.
• Remote work requires private, quiet workspace and reliable high-speed internet.

Responsibilities

• Engage with customers via calls and emails with a professional attitude.
• Resolve issues by acting as single point of contact for billing, account maintenance, and support.
• Troubleshoot and guide customers on WEX platforms and mobile apps.
• Navigate multiple systems simultaneously to deliver fast resolutions.
• Maintain security and compliance per company policies and HIPAA where applicable.
• Document all interactions accurately in the CRM (Salesforce).

Skills

Phone etiquette

Communication

Multi-tasking

Teamwork

Adaptability

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to serve as the main contact for customers seeking help with account maintenance, billing, and technical support via phone and email.

This remote role offers multiple shifts and centers around delivering excellent customer service while adhering to security and privacy standards. You’ll troubleshoot, guide users through WEX online platforms, and document interactions in Salesforce, with flexibility to work various shifts to support different