Remote Customer Service Specialist – Billing & Tech Support

WEX, Inc.; West Virginia; On-site; USD 29,000 - 39,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

This work-from-home role involves multiple shifts in a fast-paced call center, supporting various centers (Health, COBRA, Benefits Administration, Mobility) with emphasis on privacy and data security.

Qualifications

• High School Diploma or GED required.
• Solid computer and keyboarding skills; proficient with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, including weekends, holidays, and overtime.
• Must pass a background check.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to the customer.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Act as a single point of contact for problem-solving, including billing questions and account maintenance.
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Skills

Customer service

Communication

Multi-tasking

Technical proficiency

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to serve as the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

This work-from-home role involves multiple shifts in a fast-paced call center, supporting various centers (Health, COBRA, Benefits Administration, Mobility) with emphasis on privacy and data security.