Remote Customer Support Specialist – Benefits & Billing

WEX, Inc.; Wichita (KS); On-site; USD 22,000 - 30,000; Full time

Job summary

WEX, Inc. is seeking a Customer Service Specialist to handle inbound inquiries about account maintenance, billing, and technical support via phone and email. You will work across multiple shifts in a home-based environment.

Responsibilities include problem resolution, guidance on WEX platforms, and accurate CRM documentation. A flexible schedule, strong communication skills, and background check clearance are required.

Qualifications

• High School Diploma or GED.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Availability to work flexible schedule, including weekends/holidays.
• Must pass a background check.
• Remote work requires private, quiet workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Act as single point of contact for problem-solving including billing questions and account maintenance.
• Maintain accurate records of interactions in the CRM (Salesforce).

Skills

Customer service

Phone etiquette

Written communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

WEX, Inc. is seeking a Customer Service Specialist to handle inbound inquiries about account maintenance, billing, and technical support via phone and email. You will work across multiple shifts in a home-based environment.

Responsibilities include problem resolution, guidance on WEX platforms, and accurate CRM documentation. A flexible schedule, strong communication skills, and background check clearance are required.