Remote Customer Service Specialist – Benefits & Billing

WEX, Inc.; Delaware; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Tuition reimbursement

Flexible spending accounts

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to join our team in a vibrant call center environment located in Delaware. This position serves as the primary contact for customer inquiries related to account maintenance, billing, and technical support, with a focus on delivering exceptional service.

The ideal candidate will have a High School Diploma or GED, solid technical skills, and a professional demeanor. This role offers a remote work option with flexible scheduling. WEX provides a comprehensive benefits package including health insurance, paid time off, and tuition reimbursement.

Qualifications

• Solid computer and keyboarding skills.
• Willingness to work a flexible schedule including weekends and holidays.
• Must pass a background check.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Act as a single point of contact for problem-solving.
• Troubleshoot WEX online platforms and guide customers.

Skills

Customer Engagement

Problem Resolution

Technical Support

Strong Communication Skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to join our team in a vibrant call center environment located in Delaware. This position serves as the primary contact for customer inquiries related to account maintenance, billing, and technical support, with a focus on delivering exceptional service.

The ideal candidate will have a High School Diploma or GED, solid technical skills, and a professional demeanor. This role offers a remote work option with flexible scheduling. WEX provides a comprehensive benefits package including health insurance, paid time off, and tuition reimbursement.