Remote Customer Service Specialist - Benefits & Billing

WEX, Inc.; Rhode Island; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to be the primary contact for customers, answering inquiries regarding account maintenance and billing. This remote position requires a High School diploma and strong communication skills.

The ideal candidate thrives in a fast-paced environment, possesses problem-solving abilities, and is committed to customer service excellence. Benefits include health insurance and paid time off.

Qualifications

• Willingness to work a flexible schedule including weekends, holidays, and overtime.
• Must successfully pass a background check.
• Remote work requires a professional workspace free from distractions.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a single point of contact for problem-solving.
• Troubleshoot and guide customers through WEX online platforms.

Skills

Positive, professional attitude and excellent phone etiquette

Ability to learn and master new, complex systems quickly

Strong verbal and written communication skills

Demonstrated ability to handle multiple tasks in a goal-oriented manner

History of successful collaboration in a team environment

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) to be the primary contact for customers, answering inquiries regarding account maintenance and billing. This remote position requires a High School diploma and strong communication skills.

The ideal candidate thrives in a fast-paced environment, possesses problem-solving abilities, and is committed to customer service excellence. Benefits include health insurance and paid time off.