Remote Customer Support Specialist, Billing & Tech Help

WEX, Inc.; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurances

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is looking for a Customer Service Support 1 (CSS1) in Columbia, South Carolina. This role is the primary point of contact for customers, managing inquiries about account maintenance and technical support. You will troubleshoot issues via phone and email while adhering to security guidelines.

This position requires a High School Diploma or GED, along with solid computer skills and a professional workspace for efficient remote work. Must have a positive attitude and be able to multi-task effectively.

Qualifications

• Willingness to work a flexible schedule, including weekends and holidays.
• Must pass a background check.
• Must have a suitable workspace for remote work.

Responsibilities

• Answer inbound calls and respond to emails professionally.
• Troubleshoot and guide customers through online platforms.
• Maintain accurate records of customer interactions.

Skills

Positive, professional attitude

Excellent phone etiquette

Strong verbal and written communication skills

Ability to learn new systems quickly

Ability to multi-task

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is looking for a Customer Service Support 1 (CSS1) in Columbia, South Carolina. This role is the primary point of contact for customers, managing inquiries about account maintenance and technical support. You will troubleshoot issues via phone and email while adhering to security guidelines.

This position requires a High School Diploma or GED, along with solid computer skills and a professional workspace for efficient remote work. Must have a positive attitude and be able to multi-task effectively.