Remote Customer Support Specialist

Five Star Solutions; Oklahoma City (OK); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Job summary

Five Star Solutions is seeking customer-focused individuals to answer inbound calls from customers about goods and services. This BYOD, work-at-home role serves clients across multiple states and offers flexible, remote support with a professional, helpful attitude.

You will handle debit card inquiries, balance checks, and orders, follow scripted conversations, and seek opportunities to upsell. The position is full-time or part-time temporary with shifts from 7:00am–9:00pm CST and training

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD)

Skills

Customer service

Verbal communication

Active listening

Independence

Basic computer skills

18+ age

Background check compliance

Job description

Five Star Solutions is seeking customer-focused individuals to answer inbound calls from customers about goods and services. This BYOD, work-at-home role serves clients across multiple states and offers flexible, remote support with a professional, helpful attitude.

You will handle debit card inquiries, balance checks, and orders, follow scripted conversations, and seek opportunities to upsell. The position is full-time or part-time temporary with shifts from 7:00am–9:00pm CST and training