Remote Customer Support & Upsell Specialist

Five Star Solutions; Fargo (ND); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Shift differential

BYOD allowed

Job summary

Five Star Solutions is seeking highly motivated individuals to provide remote customer support from home. This role handles inbound calls about goods and services with a professional, helpful attitude.

The position focuses on debit card inquiries, orders, and balances, offering BYOD and a work-from-home setup across numerous US states. Paid training and schedule flexibility are provided.

Qualifications

• Must be 18 years of age.
• Background check may be required by state and federal laws.
• 3–6 months customer service or call center experience preferred.
• Basic computer skills required.
• Able to work independently and learn quickly.
• Strong phone and verbal communication with active listening.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully switch between tasks without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross-train as requested.

Skills

Phone communication

Active listening

Basic computer skills

Independent learner

Punctuality/attendance

Job description

Five Star Solutions is seeking highly motivated individuals to provide remote customer support from home. This role handles inbound calls about goods and services with a professional, helpful attitude.

The position focuses on debit card inquiries, orders, and balances, offering BYOD and a work-from-home setup across numerous US states. Paid training and schedule flexibility are provided.