Remote Customer Support Specialist

Five Star Solutions; Texas; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD policy

Paid training

Shift differential nights/weekends

Job summary

Five Star Solutions in the United States is seeking customer-focused individuals to handle inbound calls about goods and services for clients, including debit card incentives, orders, and balances. This BYOD, work-at-home role requires a quiet workspace, reliable internet, and dedicated time to serve customers professionally.

You will follow scripts, identify customer needs, offer solutions or alternatives, and access company resources to resolve inquiries.

Qualifications

• Customer service or call center experience preferred.
• Basic computer skills.
• Strong phone and verbal communication with active listening.
• Must be 18 years of age.
• Background check will be required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow scripts when handling different topics.
• Identify customers' needs and provide solutions.
• Access company resources to accurately handle calls.
• Upsell products when opportunities arise.
• Maintain punctuality and professional conduct at all times.
• Be available at desk and open to cross-training.

Skills

Customer service

Call center experience

Active listening

Verbal communication

Independent worker

Age 18+

Job description

Five Star Solutions in the United States is seeking customer-focused individuals to handle inbound calls about goods and services for clients, including debit card incentives, orders, and balances. This BYOD, work-at-home role requires a quiet workspace, reliable internet, and dedicated time to serve customers professionally.

You will follow scripts, identify customer needs, offer solutions or alternatives, and access company resources to resolve inquiries.