Remote Customer Support Specialist

Teleperformance USA; Kansas; Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role requires a minimum 6 months of experience, 18+ years of age, and a 25 wpm typing speed. Duties include handling confidential information, maintaining call records, and potential upselling where

Qualifications

• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Skills

Customer service

Active listening

Communication

Problem solving

Typing speed 25 wpm

Windows-based systems

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role requires a minimum 6 months of experience, 18+ years of age, and a 25 wpm typing speed. Duties include handling confidential information, maintaining call records, and potential upselling where