Remote Customer Support Specialist

Teleperformance USA; Delaware; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role is ideal for individuals who thrive in a fast-paced service environment. Requirements include a High School Diploma or equivalent, at least 6 months of customer service experience, and the ability to type 25+ wpm.

Qualifications

• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.

Responsibilities

• Handle inbound and outbound inquiries and resolve issues to ensure a positive customer experience.
• Respond to customer inquiries with professional excellence.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting.

Skills

Customer service

Communication

Problem-solving

Active listening

Education

High School Diploma

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role is ideal for individuals who thrive in a fast-paced service environment. Requirements include a High School Diploma or equivalent, at least 6 months of customer service experience, and the ability to type 25+ wpm.