Remote Customer Support Specialist

Teleperformance USA; Arizona; À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Life insurance

Retailer discounts

Résumé du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience, with focus on timely responses and accuracy.

This role supports residents nationwide with flexible shifts and remote work options.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Excellent communication

Typing 25 wpm

Windows proficiency

Problem solving

Team collaboration

Formation

High School Diploma or equivalent

College degree preferred

Description du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience, with focus on timely responses and accuracy.

This role supports residents nationwide with flexible shifts and remote work options.