Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 46,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. This role is remote across the United States, requiring strong communication and problem-solving skills.

Associates will use web-based tools, maintain confidentiality, and strive to resolve issues on the first contact. A high school diploma and any customer service experience are valued, with a college degree a

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 wpm

Windows OS

Customer service

Sales experience

Communication

Education

High School Diploma

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. This role is remote across the United States, requiring strong communication and problem-solving skills.

Associates will use web-based tools, maintain confidentiality, and strive to resolve issues on the first contact. A high school diploma and any customer service experience are valued, with a college degree a