Remote Customer Support Specialist

Teleperformance USA; New Hampshire; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth opportunities

Job summary

Teleperformance USA is seeking a Customer Support Specialist to handle inbound and outbound inquiries with professional excellence in a remote, high-velocity environment. The role focuses on delivering outstanding service while safeguarding confidential information and aiming for first-call resolution.

The position requires at least 6 months of customer service experience, a high school diploma, and the ability to type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 WPM

Windows knowledge

Phone and email support

Upselling

Team collaboration

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows OS

Job description

Teleperformance USA is seeking a Customer Support Specialist to handle inbound and outbound inquiries with professional excellence in a remote, high-velocity environment. The role focuses on delivering outstanding service while safeguarding confidential information and aiming for first-call resolution.

The position requires at least 6 months of customer service experience, a high school diploma, and the ability to type 25 WPM.