Remote Customer Sales Specialist

Teleperformance USA; New Hampshire; Remote; USD 38,000 - 45,000; Full time

Job summary

Teleperformance USA is seeking a Customer Sales Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve questions and ensure a seamless customer experience in a fast-paced environment.

Requirements include a High School Diploma or equivalent, 6 months of customer service experience, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Skills

Typing 25 wpm

Customer service

Sales experience

Collaboration

Problem solving

Adaptability

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Sales Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve questions and ensure a seamless customer experience in a fast-paced environment.

Requirements include a High School Diploma or equivalent, 6 months of customer service experience, and comfort with Windows-based systems.