Remote Customer Support Specialist

Teleperformance USA; Oklahoma; Remote; USD 19,000 - 26,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries quickly using web tools to ensure a seamless customer experience in a high-velocity environment.

The role requires a high school diploma, 6 months of customer service, 18+ years old, and 25 WPM typing with Windows proficiency.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding ways to respond to varying questions and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate with customers, de‑escalate when needed, and escalate when appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues and upsell if required.

Skills

Typing 25 wpm

Customer service

Windows OS

Communication

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries quickly using web tools to ensure a seamless customer experience in a high-velocity environment.

The role requires a high school diploma, 6 months of customer service, 18+ years old, and 25 WPM typing with Windows proficiency.