Remote Customer Support Specialist

Teleperformance USA; New Hampshire; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Teleperformance USA is seeking a Customer Support Specialist in the United States. You will be the primary contact for clients, handling inbound/outbound inquiries with a focus on quality service in a fast-paced environment. Must meet state hiring requirements and have strong communication skills.

The role emphasizes resolving issues on first contact, maintaining confidentiality, and supporting customers across various channels. Training and benefits are provided.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 wpm

Windows knowledge

Legal age 18+

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Customer Support Specialist in the United States. You will be the primary contact for clients, handling inbound/outbound inquiries with a focus on quality service in a fast-paced environment. Must meet state hiring requirements and have strong communication skills.

The role emphasizes resolving issues on first contact, maintaining confidentiality, and supporting customers across various channels. Training and benefits are provided.