Remote Customer Support Specialist

Talentify; Iowa (LA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Training Provided

Casual Dress Code

Job summary

MCI is seeking a motivated customer service representative to assist customers with service inquiries and resolve issues using our service techniques and systems. This remote, work-from-home role offers growth opportunities and a comprehensive benefits package.

The ideal candidate will have a high school diploma, strong communication skills, proficiency in Microsoft Office, and the ability to multi-task in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Communication skills

Typing speed

MS Office

Windows OS

Attendance reliability

Customer service oriented

Multi-tasking

Team collaboration

Education

High school diploma

Job description

MCI is seeking a motivated customer service representative to assist customers with service inquiries and resolve issues using our service techniques and systems. This remote, work-from-home role offers growth opportunities and a comprehensive benefits package.

The ideal candidate will have a high school diploma, strong communication skills, proficiency in Microsoft Office, and the ability to multi-task in a fast-paced environment.