Remote Customer Support Specialist – Fast-Paced Impact

Teleperformance USA; Nebraska; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Applicants should have a High School Diploma or equivalent and at least 6 months of customer service experience.

Qualifications

• Strong customer service orientation and ability to handle inquiries

Responsibilities

• Field customer inquiries by finding solutions to a variety of questions and issues
• Respond to customer inquiries promptly and professionally
• Provide excellent service through active listening
• Handle confidential information with care
• Aim to resolve issues on the first call
• Communicate clearly with customers
• De-escalate situations when needed
• Escalate interactions appropriately
• Track call-related data for auditing and reporting
• Provide feedback on call issues
• Upsell when appropriate

Skills

Customer service

Communication

Problem solving

Organisational skills

Emotional intelligence

Open-mindedness

Critical thinking

Time management

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Applicants should have a High School Diploma or equivalent and at least 6 months of customer service experience.