Remote Customer Support & Sales Specialist

MCI; Jackson (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking a Remote Customer Service Representative in Jackson, Mississippi. This role involves interacting with customers nationwide to resolve support issues and provide technical assistance, ensuring a best-in-class experience.

Key qualifications include a high school diploma, excellent communication skills, and basic Microsoft Office proficiency. Candidates must be reliable and possess strong customer-service skills to thrive in a dynamic environment.

Qualifications

• Must be 18 years or older.
• Typing speed of at least 20 words per minute.
• Reliable and punctual with good attendance.

Responsibilities

• Listen to customers and resolve issues.
• Use technology for account management.
• Identify sales opportunities and upsell.

Skills

Excellent written communication

Excellent oral communication

Organizational communication

Customer-service orientation

Conflict-resolution skills

Multitasking ability

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Windows

Job description

MCI is seeking a Remote Customer Service Representative in Jackson, Mississippi. This role involves interacting with customers nationwide to resolve support issues and provide technical assistance, ensuring a best-in-class experience.

Key qualifications include a high school diploma, excellent communication skills, and basic Microsoft Office proficiency. Candidates must be reliable and possess strong customer-service skills to thrive in a dynamic environment.