Remote Customer Support & Sales Specialist

MCI; Iowa (LA); Remote; USD 30,000 - 40,000; Full time

Job summary

MCI is hiring for a remote customer service position in Louisiana, Iowa. This role involves supporting customers nationwide by resolving issues while promoting products for a best-in-class experience.

Successful candidates will have a high school diploma, strong communication skills, and the ability to work independently. Familiarity with Microsoft Office is essential. Join MCI and become part of a diverse and inclusive workplace.

Qualifications

• Must be 18 years or older.
• Ability to stay focused and work independently.
• Reliable and punctual to maintain attendance.

Responsibilities

• Listen to customers and resolve their issues.
• Identify sales opportunities and perform upselling.
• Achieve first-call resolution through problem solving.

Skills

Customer service orientation

Conflict-resolution skills

Strong communication skills

Typing speed ≥20 words per minute

Basic Microsoft Office skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Windows

Job description

MCI is hiring for a remote customer service position in Louisiana, Iowa. This role involves supporting customers nationwide by resolving issues while promoting products for a best-in-class experience.

Successful candidates will have a high school diploma, strong communication skills, and the ability to work independently. Familiarity with Microsoft Office is essential. Join MCI and become part of a diverse and inclusive workplace.