Remote Bilingual Customer Service & Tech Support

MCI; Jackson (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement savings

Job summary

MCI, based in Jackson, Mississippi, is seeking dedicated customer service representatives for remote work. The role involves managing customer interactions, resolving issues, and ensuring top-notch service.

Key qualifications include a high school diploma, fluency in English and Spanish, and strong organizational skills. MCI offers competitive compensation and a comprehensive benefits package, supporting employee growth in a positive work environment.

Qualifications

• Must be 18 years of age or older.
• Highly reliable with regular attendance and punctuality.
• Aptitude for conflict resolution, problem solving, and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Ensure first-call resolution through problem solving.
• Accurately document and process customer claims.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Excellent written and oral communication skills

Customer-service oriented

Ability to evaluate and troubleshoot issues

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows operating system

Job description

MCI, based in Jackson, Mississippi, is seeking dedicated customer service representatives for remote work. The role involves managing customer interactions, resolving issues, and ensuring top-notch service.

Key qualifications include a high school diploma, fluency in English and Spanish, and strong organizational skills. MCI offers competitive compensation and a comprehensive benefits package, supporting employee growth in a positive work environment.