Remote Customer Support Pro — Growth & Perks

Talentify; Robins Air Force Base (GA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The role requires strong communication, problem-solving skills, and the ability to thrive in a high-energy environment.

Responsibilities include listening to customers, using systems to manage accounts, driving upsell opportunities, and ensuring first-call resolution.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office; Excel, PowerPoint, Word, Outlook.
• Familiarity with Windows operating system.
• Reliable with regular attendance and punctuality.
• Strong problem-solving and follow-up abilities.
• Aptitude for conflict resolution and negotiation.
• Customer service oriented, empathetic and patient.
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Comfort with a fast-paced environment and change.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Use systems and technology to manage accounts.
• Identify sales opportunities and apply upselling skills.
• Explain products and processes to customers.
• Escalate dissatisfied customers to management as needed.
• Strive for first-call resolution through problem solving and effective handling.

Skills

Age 18+

Excellent communication

Typing 20 wpm

Microsoft Office (Excel, Word, Outlook

Windows OS knowledge

Reliability & punctuality

Problem solving

Conflict resolution

Customer service oriented

Multitasking

Team orientation

Adaptability in a fast-paced env

Education

High School Diploma or Equivalent

Job description

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The role requires strong communication, problem-solving skills, and the ability to thrive in a high-energy environment.

Responsibilities include listening to customers, using systems to manage accounts, driving upsell opportunities, and ensuring first-call resolution.