Remote Customer Experience Pro

Talentify; Albuquerque (NM); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI in the United States is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced call center environment.

You will use our systems to manage accounts, identify sales opportunities, explain products, escalate when needed, and strive for first-call resolution while maintaining professionalism and customer focus. Strong communication and problem-solving are essential.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction with managerial team when needed.
• Ensure first call resolution through effective problem solving and call handling.

Skills

Typing 20 wpm

Excellent communication

Problem solving

Customer service oriented

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI in the United States is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced call center environment.

You will use our systems to manage accounts, identify sales opportunities, explain products, escalate when needed, and strive for first-call resolution while maintaining professionalism and customer focus. Strong communication and problem-solving are essential.