Remote Customer Support Pro — Fast-Growth CX Team

Talentify; Marine Corps Base Camp Lejeune (NC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to join our US-based team. You will handle customer inquiries, provide accurate information, and resolve issues to ensure a positive experience. The role blends independent work with team collaboration in a fast-paced environment.

Ideal candidates are 18+, have a high school diploma, strong communication, and basic Microsoft Office skills. You’ll use our systems to manage accounts, spot sales opportunities, and help customers understand our

Qualifications

• High school diploma or equivalent required.
• Excellent written and oral communication skills.
• Ability to type 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook).
• Must be 18 years of age or older.
• Authorized to work in the United States.
• Ability to handle customer inquiries and resolve issues.

Responsibilities

• Listen to customers, understand needs, and resolve issues on first contact.
• Use systems to manage accounts and update records.
• Identify sales opportunities and upgrade where appropriate.
• Explain products and processes to customers.
• Escalate dissatisfaction to management when needed.
• Maintain first-call resolution through effective call handling.

Job description

MCI is seeking a Customer Service Representative to join our US-based team. You will handle customer inquiries, provide accurate information, and resolve issues to ensure a positive experience. The role blends independent work with team collaboration in a fast-paced environment.

Ideal candidates are 18+, have a high school diploma, strong communication, and basic Microsoft Office skills. You’ll use our systems to manage accounts, spot sales opportunities, and help customers understand our